Shipping policy

Thank you for shopping with Esmé & Evee! We strive to get your orders to you as quickly and safely as possible. Please review our policies below regarding domestic shipping, local pickup, and returns.

ORDER PROCESSING TIME

  • All orders are processed within 2–3 business days.

  • Orders are not processed or shipped on Mondays or statutory holidays.

DOMESTIC SHIPPING RATES (CANADA)

We offer flat-rate, weight-based shipping via Canada Post. All domestic shipping options include tracking for your peace of mind.

Order Weight Shipping Method Rate
0kg – 1kg Extra Small Tracked Package $21.50
1.01kg – 2kg Small Tracked Package $25.00
2.01kg – 3kg Medium Tracked Package $28.25
3.01kg – 4kg Large Tracked Package $37.50
4.01kg and up Extra Large Tracked Package $45.00

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email containing your tracking number within 24 hours. You can use this number to monitor your package's progress via the Canada Post website.

IN-STORE PICKUP

Skip the shipping fees by selecting "Local Pickup" at checkout.

  • Location: 2674 Agricola St, Halifax, Nova Scotia, B3K 4C9

  • Pickup Hours:

    • Tuesday – Friday: 11am – 6pm

    • Saturday: 10am – 6pm

    • Sunday: 11am – 5pm

DAMAGAES, LOST, OR STOLEN ITEMS

All tracked packages sent via Canada Post include up to $100 of insurance coverage.

  • Liability: Esmé & Evee is not responsible for items damaged, lost, or stolen during transit. The customer is responsible for filing any claims with the carrier.

  • Procedure: If your item arrives damaged or goes missing, please contact Canada Post directly with your tracking number to initiate a claim or locate your parcel.

INTERNATIONAL SHIPPING & CUSTOMS

We are not currently shipping internationally. However, please note that any and all customs fees, taxes, or duties incurred on orders are the sole responsibility of the buyer.

RETURN POLICY: FINAL SALE

To ensure we can continue offering unique items, all sales are FINAL. We encourage you to carefully review the detailed product descriptions and photos in each listing before completing your purchase.

QUESTIONS?

We are here to help! If you have any further questions regarding your order or our policies, please email us at esmeandevee@gmail.com and we will do our best to assist you.

 

Last updated on January 22, 2026